FAQ
Does Adrian Costa Fragrance deliver to international destinations?

No. We currently do not deliver to international destinations. 
How are the products delivered?

We mostly use USPS to ship to the contiguous 48 United States; however, this is subject to change without notice.
What are the shipping charges?

See our shipping information page
Can I have my order delivered to a post office box?

Yes.
How long will it take before orders are processed and shipped?

Once payment has been confirmed, most orders are shipped on the following business day.
Is the website secure?

Ensuring secure online purchasing is a vital part of our commitment to honoring your privacy. The AdrianCostaFragrance.com site utilizes SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used to encrypt all personal information, including your name and credit card information, so that it can't be read while being transferred from your web browser to our website. All pages on the site that require our customers to enter sensitive information are protected with SSL. Other pages that do not require you to enter personal information do not need to be protected.
Why is it that the customer is required to give their billing address when they no longer reside at that residence, or do not want their package sent there. Other Internet companies do not require it?

One of our policies is to verify the cardholder's name and billing information, thus minimizing the number of fraudulent purchases and thereby protecting both our customers and us. Reducing fraud makes it possible for us to lower our prices.
Does AdrianCostaFragrance.com sell customer information or customer lists to other companies?

No. All information submitted to AdrianCostaFragrance.com remains confidential. Customers can be assured that we do not sell any of the information provided to other enterprises, nor do we transfer information to other enterprises for marketing purposes.
Is it safer to place orders over the phone than on the Internet?

Both means of ordering are secure. However, if you feel more comfortable placing your order with one of our customer service representatives, please do not hesitate to call customer service (877) 363-0553
Will the customer's order be sent to their billing address?

All orders will be sent to the address that the customer has listed as their shipping address.
Are customers required to pay the shipping charges for items that are being returned?

Yes, the customers are required to pay for any items returned to us. We may refund shipping costs if the return is a result of AdrianCostaFragrance.com's error.
What is AdrianCostaFragrance.com's policy on issuing customer credits for returned merchandise?

Once it is determined that the returned merchandise is in resalable condition, we will then issue the customer credit for the merchandise.
Once packages have left AdrianCostaFragrance.com's premise, who has the responsibility for product delivery?

Once the merchandise has left our premises, the responsibility for safe delivery is with our carrier.