Return Policy
You may return any unopened merchandise in its original condition, including original sealed packaging within 30 days of invoice date and you will receive a full refund, less shipping and gift-wrapping charges.
Shipping cost is non-refundable for returned, undeliverable, unclaimed, and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.
Adrian Costa Fragrance will not be responsible for insufficient address, addresses, packages returned to the sender, packages returned to sender or lost/stolen packages.
All products are subject to inspection by Adrian Costa Fragrance staff. Returns that do not meet the above criteria may be returned to the customer or destroyed upon request.
For further return instructions and prior to mailing your return, please email orders@adriancostafragrance.com or contact us at +1 (877) 363-0553, Monday through Friday, 9 am - 5 pm EST (Eastern Standard Time).
Please include your packing slip or the following information with your return:
- Full name:
- Street Address:
- City:
- State:
- Zip Code:
- Country:
- Phone Number:
- E-mail Address:
- Original order confirmation no. or invoice no.:
- Reason for return:
Returns will be processed, and refunds will be issued within 1-2 weeks of receipt.
Please Note: If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 7 business days) by calling +1 (877) 363-0553, Monday through Friday, 9 am - 5 pm EST (Eastern Standard Time).
